Terms of Service

⚠️ PLACEHOLDER — THIS DOCUMENT SHOULD BE REVIEWED AND CUSTOMIZED BY QUALIFIED LEGAL COUNSEL BEFORE PUBLICATION. It is provided as a template only and does not constitute legal advice.

Effective Date: April 1, 2026
Last Updated: April 1, 2026

These Terms of Service (“Terms”) govern your access to and use of the services provided by CoreShift AI (“Company,” “we,” “us,” or “our”), including our website, AI bot deployments, knowledge base systems, and related services (collectively, “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.

1. Services Overview

CoreShift AI provides AI-powered automation solutions including preconfigured bots, bespoke bot configuration, custom knowledge base deployments, and related consulting and support services. Specific service details, features, and limitations are defined in your Service Agreement or Order Form.

2. Account Registration and Eligibility

  • You must be at least 18 years old and have the authority to bind your organization to these Terms.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You must provide accurate and complete information during registration and keep it up to date.
  • You are responsible for all activity that occurs under your account.

3. Acceptable Use

You agree not to use our Services to:

  • Violate any applicable law, regulation, or third-party rights
  • Generate, distribute, or facilitate harmful, misleading, or fraudulent content
  • Attempt to reverse-engineer, decompile, or extract our proprietary AI models or algorithms
  • Exceed your plan’s usage limits without authorization
  • Use our Services in a way that could damage, disable, or impair our infrastructure
  • Resell or redistribute our Services without written authorization

4. Data Ownership and Intellectual Property

Your Data

You retain all ownership rights to data you provide to us (“Client Data”), including documents, conversation logs, and business information. We process Client Data solely to provide and improve your specific Services and do not claim ownership of your data.

Our Technology

CoreShift AI retains all rights to our platform, software, AI models, algorithms, user interfaces, and proprietary methodologies. Nothing in these Terms transfers intellectual property rights to you beyond the limited license to use the Services during your subscription.

Generated Outputs

Content generated by your AI bots in the course of providing Services to your end users belongs to you, subject to any underlying third-party model provider terms. You are responsible for reviewing generated outputs for accuracy and appropriateness.

5. Service Levels and Availability

We target 99.9% uptime for cloud-deployed Services, measured monthly. Scheduled maintenance windows will be communicated at least 48 hours in advance. Specific SLA terms, credits, and remedies are defined in Enterprise Service Agreements.

6. Fees and Payment

  • Fees are as specified in your Order Form or on our pricing page at the time of purchase.
  • Monthly plans are billed in advance. Annual plans are billed annually in advance.
  • Setup fees are one-time and non-refundable once implementation begins.
  • Usage overages (interactions exceeding plan limits) are billed at the rates specified in your plan.
  • We may adjust pricing with 30 days’ written notice. Price changes take effect at your next renewal.
  • Late payments may incur interest at 1.5% per month or the maximum rate permitted by law.

7. Term and Termination

  • Term: Your subscription begins on the date of activation and continues for the period specified in your Order Form (monthly or annual).
  • Cancellation: You may cancel with 30 days’ written notice. Cancellation takes effect at the end of your current billing period. No prorated refunds for partial periods.
  • Termination for cause: Either party may terminate immediately upon material breach that remains uncured for 15 days after written notice.
  • Effect of termination: Upon termination, your access to Services will cease. We will make your Client Data available for export for 30 days after termination, after which it will be deleted.

8. Warranties and Disclaimers

We warrant that our Services will perform materially as described in applicable documentation. AI-generated outputs are probabilistic and may contain errors. You are responsible for reviewing and validating all AI-generated content before relying on it for business decisions.

EXCEPT AS EXPRESSLY SET FORTH HEREIN, SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CORESHIFT AI TECHNOLOGY’S TOTAL LIABILITY FOR ALL CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL CORESHIFT AI TECHNOLOGY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

10. Indemnification

You agree to indemnify and hold CoreShift AI harmless from claims arising from: (a) your use of the Services, (b) your violation of these Terms, (c) your Client Data, or (d) your end users’ interactions with your deployed bots.

11. Privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

12. Modifications

We may modify these Terms with 30 days’ written notice. Continued use of Services after the effective date of changes constitutes acceptance. If you do not agree to modified Terms, you may terminate your subscription.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association, conducted in San Diego, CA. Either party may seek injunctive relief in any court of competent jurisdiction.

14. General Provisions

  • Entire Agreement: These Terms, together with your Order Form and Privacy Policy, constitute the entire agreement between you and CoreShift AI.
  • Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
  • Assignment: You may not assign these Terms without our written consent. We may assign our rights in connection with a merger or acquisition.
  • Force Majeure: Neither party is liable for delays caused by circumstances beyond reasonable control.
  • Waiver: Failure to enforce any provision does not constitute a waiver.

15. Contact

For questions about these Terms:

CoreShift AI
Email: darrin@coreshift.technology
Phone: (619) 672-4664
San Diego, CA

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