Single-store and multi-channel sellers.
Solo founder or small team. Selling on Shopify, Amazon, Etsy, or a single retail location. Customer service inquiries grow faster than the team can handle.
Where it breaks.
- The owner is the customer service department, and the queue grows with the business rather than instead of it.
- The same five questions arrive all day — order status, returns, shipping, availability.
- Wholesale invoices age quietly while retail takes the attention.
If you sell product, we build the store — catalog, cart, checkout, tax, shipping. If you don't, we will talk you out of it. A cart on a service business is weight with no payoff, and saying so is the whole difference between a technologist and someone selling you features. What a build includes
Multi-channel selling means inventory truth in three places. An integration that makes one of them authoritative — and says out loud what happens when they disagree — is usually worth more than another dashboard. How we build applications
Start with Reception — inbound customer inquiries: order status, returns, shipping, availability. Standard scenarios automatic; unusual ones routed to you.
Add next: Procurement, for supplier RFQs and PO tracking. AR, for B2B or wholesale invoice follow-up. Lead Generation, for B2B expansion.
Start with the free audit if the store is the storefront — for e-commerce the AI Readiness score is the one that moves whether an assistant ever names your product.
Does it answer customers in our voice?
On templates you approve during onboarding. Standard scenarios go automatically; anything unusual routes to you.
Will it touch our store platform?
Only what you wire during onboarding, on your own account. We do not resell a platform or swap your processor.
We sell on three channels. Is that three bots?
No — it is one bot and an integration question. Which one you buy first depends on whether the pain is the replies or the reconciliation.