Reception/Scheduling.
Reception/Scheduling is the front door for your business — and the calendar behind it. It answers every inbound call and text 24/7, classifies what the contact actually needs, routes it to the right human or bot, and books, reschedules, and confirms appointments against your real calendar. One bot owns the conversation from "hello" to a confirmed slot.
Answered, classified, routed — and on the calendar.
- Answer. Inbound calls and texts get an immediate, on-brand response — 24/7, including holidays and the middle of your busiest afternoon.
- Classify. The bot identifies intent (new business, service request, billing question, vendor call) and urgency from the conversation itself — no phone tree.
- Capture. Name, callback number, address, and the details the next person needs are extracted as the caller talks, not transcribed afterward.
- Route. Emergencies page the on-call tech. Sales inquiries land with sales. Billing questions go to the AR bot. Everything else gets a ticket with context.
- Book & reschedule. It reads live availability — honoring buffer rules and appointment-type durations — proposes times that genuinely fit, and writes the booking straight back to Google Calendar or Outlook, confirmations and reminders included.
- Log. Every interaction is recorded with sentiment, outcome, and a transcript reference — so Monday morning you see exactly what happened over the weekend.
Watch a real exchange.
A real after-hours exchange: a customer with a dead AC unit texts the main line at 7:42 PM. Watch the bot route the emergency, then book a maintenance visit on the live calendar — the routed-call record builds on the right.
The value proposition.
Never miss the call that matters
After-hours emergencies are your highest-margin, highest-loyalty moments. Reception/Scheduling answers in seconds when your competitors are at voicemail.
No phone tree, no phone tag
Callers state their problem in plain language once. The bot classifies, routes, and books — your customers never press 3 or trade voicemails over a time slot.
Your calendar stays the truth
No parallel booking system to reconcile. The bot reads and writes Google Calendar, Outlook, and common scheduling backends directly — reminders drop no-show rates too.
A log you can run the business on
Volume, intents, sentiment, bookings, response times — every contact becomes data you can see, not calls that evaporated.